How to uninstall sound card?
My Santa Cruz sound card from Turtle Beach recently went out spectacularly on my Dell Dimension 8100. I considered myself lucky to have found a supposedly new Creative Sound Blaster Audigy 2 CS PCI sound card that is compatible with my Windows 98SE operating system. In my haste to install it, I neglected to first uninstall the Santa Cruz software. The new sound card installation appeared to have completed and passes the Creative diagnostics, but there is no sound. Could there be Santa Cruz drivers or other software interfering with my new sound card?
There is a "Santa Cruz Control Panel" that still shows up in the Control Panel (it only says that Santa Cruz is not detected if I try to double click on it). There are no Santa Cruz entries under sound, video, game controllers in the Device Manager. There is still a Turtle Beach folder under the Program Files folder with Santa Cruz Control Panel and Drivers folders. There are no Santa Cruz programs listed in the add/remove programs part of the Control Panel. Unfortunately, I don't have any Santa Cruz installation software. Is there anything I can do short of wiping the hard drive and reinstalling everything?
I'm also wondering if I made a mistake during the Sound Blaster installation at the point where Windows was doing its part and advised me that I had newer versions already installed of drivers than some of the ones that I was installing off of the Sound Blaster cd. I accepted the Windows advice to leave the more recent driver versions in place. I tried to repeat the installation, but didn't get another pop-up with that question. Should I completely uninstall Sound Blaster and try re-installing it, this time declining to keep the newer driver versions?
One last question: the replacement sound card showed up in a Zip-loc bag, without any anti-static protection and with the cd inside the bag without a sleeve. The bracket that secures the card to the case was bent and the cd is scratched, so I was amazed when it seemed that the installation appeared to complete without any errors. Is it possible there still was damage either to the card or the cd that didn't show up with the built-in diagnostics application?
Sorry for the long post and much gratitude to anyone who can advise me on this obsolete hardware/software issue!